Shipping Policy
Effective Date: July 5, 2026
Thank you for shopping with Wood & Grain Handmade. We take pride in carefully packaging and shipping our handcrafted products. Please review the following shipping policy before placing your order.
1. Processing Time
Orders are typically processed within 5–10 business days after payment has been received.
Processing time does not include weekends, statutory holidays, or shipping transit time.
During busy periods, product launches, or holiday seasons, processing times may be longer. If significant delays occur, we will notify you as soon as possible.
2. Shipping Locations
We currently ship within Canada.
If international shipping becomes available in the future, this policy will be updated accordingly.
3. Shipping Rates
Shipping costs are calculated at checkout based on the delivery destination, package size, weight, and selected shipping method.
Any applicable shipping charges will be displayed before your order is completed.
4. Estimated Delivery Times
Estimated delivery times are provided by the shipping carrier and are estimates only.
Once your order has been shipped, delivery times are outside of our control. We are not responsible for delays caused by:
- Weather
- Natural disasters
- Postal disruptions
- Customs inspections
- Carrier delays
- Incorrect shipping addresses
- Events beyond our reasonable control
Delivery dates are not guaranteed.
5. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect or incomplete address is provided and a package is returned to us, additional shipping charges may apply before the order can be reshipped.
6. Lost or Delayed Shipments
If your order appears to be lost or significantly delayed, please contact us at info@woodgrainhandmade.ca.
We will work with the shipping carrier to investigate the shipment. While we will make every reasonable effort to assist, we cannot guarantee replacement or reimbursement for delays or losses caused by the shipping carrier.
Risk of loss transfers to the customer upon delivery to the shipping address provided.
8. Damaged Shipments
If your order arrives damaged:
- Contact us within 7 days of delivery.
- Include your order number.
- Provide photographs of the product, packaging, and shipping label.
We will review each case individually and determine an appropriate resolution, which may include a replacement, repair, or refund where applicable.
9. Refused or Unclaimed Packages
Orders refused by the customer or returned as unclaimed may be refunded after the package has been returned to us.
Original shipping charges are non-refundable.
Any costs incurred for returning the package may be deducted from the refund where permitted by law.
10. Changes to Orders
If you need to change your shipping address or order details, please contact us as soon as possible.
Once an order has been shipped, we cannot guarantee that changes can be made.
11. Contact Us
If you have any questions regarding shipping, please contact:
Wood & Grain Handmade
Email: info@woodgrainhandmade.ca